Providing you with rapid assistance


Supported by our customer service department, our distribution network will accompany you from the moment your machine is commissioned. Our technical teams are available in the field to train, advise and assist our dealers in guaranteeing you an efficient service. Our goal is to provide you with the best customer experience before, during and after your purchase.

From on-site work to our helpline, our team of experts provide daily assistance to our distributors. Thanks to the PICHON ACADEMY, we ensure that each PICHON specialist obtains the technical expertise required to service and maintain your machines.

Their tasks

  • Training for our resellers
  • Helpline
  • On-site work
  • Remote fault repair
  • Appraisal and analysis of warranty cases
  • Prototype tests and monitoring
  • Demo presentations
  • Quality monitoring and product upgrades
  • Spare parts consulting and delivery